PRIVACY POLICY – FLOWEY.COM

At L.C.I S.à r.l. FLOWEY® (“we,” “our,” “us”), we respect and protect your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website flowey.com.

1. DATA CONTROLLER
L.C.I S.à r.l. FLOWEY®
2, Z.A.C. Klengbousbierg
L-7795 Bissen – LUXEMBOURG
Tel.: +352 33 52 50 | Fax: +352 33 52 40
Email: info@flowey.com

2. DATA WE COLLECT
When you use our website, we may collect:
– Contact data: name, email address, phone number, company details (when you fill out forms).
– Technical data: IP address, browser type, operating system, pages visited, and duration of visits.
– Cookies data: collected via our cookie management tool (see our Cookie Policy).
– Marketing data: preferences regarding newsletters and promotional emails.

3. PURPOSE OF PROCESSING
We process your personal data for the following purposes:
– To respond to your inquiries and requests.
– To provide information about our products and services.
– To send newsletters and promotional communications (if you have consented).
– To analyze website traffic and usage (Google Analytics).
– To maintain website security and prevent fraud.
– To comply with legal obligations (billing, accounting, compliance).

4. LEGAL BASIS FOR PROCESSING
We process your data on the following legal bases:
– Consent: for newsletters, cookies, and certain marketing activities.
– Contract performance: when processing your orders, inquiries, or service requests.
– Legal obligation: compliance with accounting and tax requirements.
– Legitimate interest: ensuring website security, service improvement, and fraud prevention.

5. DATA RECIPIENTS
Your data may be shared with:
– Internal teams (sales, marketing, support, administration).
– Hosting provider: Serverforyou (no CDN in use).
– Analytics provider: Google Analytics (Universal Analytics/GA3).
– Email marketing provider: Mailchimp.
– Technical service providers (IT, maintenance, WordPress support).
We do not sell or rent your personal data to third parties.

6. INTERNATIONAL TRANSFERS
As we operate worldwide, your data may be transferred outside the European Union. Where such transfers occur, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses approved by the European Commission).

7. DATA RETENTION
We retain your personal data only as long as necessary for the purposes described in this Privacy Policy:
– Contact and inquiry data: up to 3 years after the last communication.
– Newsletter subscription data: until you unsubscribe.
– Billing and accounting data: up to 10 years (legal obligation).
– Cookies: as specified in our Cookie Policy.

8. COOKIES
We use cookies and similar technologies to enhance your browsing experience, analyze traffic, and provide personalized content. For detailed information about the types of cookies we use and your choices, please refer to our dedicated Cookie Policy.

9. YOUR RIGHTS
Under the GDPR, you have the following rights:
– Right of access to your personal data.
– Right to rectification of inaccurate or incomplete data.
– Right to erasure (“right to be forgotten”).
– Right to restrict or object to processing.
– Right to data portability.
– Right to withdraw your consent at any time (for newsletters, cookies, etc.).
To exercise these rights, please contact us at info@flowey.com.

10. DATA SECURITY
We implement technical and organizational measures to protect your data against unauthorized access, loss, misuse, or disclosure. Measures include SSL encryption, restricted server access, and secure storage practices.

11. THIRD-PARTY SERVICES
We use trusted third-party services, including:
– Google Analytics (GA3) to analyze traffic and usage patterns.
– Mailchimp to manage and send newsletters.
These providers process data in accordance with their own privacy policies.

12. SUPERVISORY AUTHORITY
If you believe your rights are not being respected, you may lodge a complaint with the competent authority:
Commission Nationale pour la Protection des Données (CNPD)
15, Boulevard du Jazz
L-4370 Belvaux
Luxembourg
Website: www.cnpd.lu

13. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Any modifications will be published on this page with an updated date.